Digital Workplace Blog

Prysm’s Service and Support Team Wins 'Best Tech Support' Award


We are thrilled to announce that Prysm has been awarded the award for 'Best Tech Support' at the SCN Stellar Service Awards 2024, a testament to our steadfast commitment to assisting the customer with every step of planning, purchasing, installing and after sales care for our solutions. 

Prysm’s CEO Amit Jain commented, “This is a brilliant moment of recognition for our operations team across the business who strive for excellence in all levels of innovation and customer care. We pride ourselves on long term relationships with many of our customers, and they feed back into our product design and innovation planning. This approach makes this award even more special for the after sales care provided by Shreeni and the team.”

With a diverse portfolio comprising global enterprises and Fortune 500 companies, Prysm understands the critical importance of providing industry leading support services. Our four-stage program transcends the customer journey, ensuring an informed service experience led by true solution experts.

Planning: We begin by thoroughly understanding each client’s unique use cases and conducting site surveys to evaluate their environment and identify potential synergies with existing technologies.

Install and Commission: Our support team works seamlessly with onsite engineers to configure both software and hardware components, ensuring a smooth and hassle-free installation process.

Customer Success: Tailored user adoption training empowers our clients to maximise Prysm’s features for their specific requirements, driving tangible business outcomes.

Technical Support and Service: With local specialists strategically positioned across the US, the Middle East, and APAC, our global team ensures quick response times in local languages, delivering optimised support wherever our clients are located.

This award is a testament to our team’s unwavering dedication to innovation, excellence, and, above all, customer satisfaction. We’re very grateful to all of our partners and customers for your support.